What arrives, when, and what happens if it doesn't.

Your order page appears the moment payment clears, and a receipt with the same link is emailed to you. Browser experiences open from that page. Individual file-download links expire after 15 minutes for security; you can generate a fresh file link from the confirmation page or your receipt for 30 days.

Write to concierge@conciergeofcharleston.com with the email you paid with. We will restore access or send the file directly. This is not a refund situation — it is ours to fix, and we will.

Fully, no questions asked, if:

• you were charged twice for the same item;
• the file never downloaded or the browser experience never opened, and we could not restore it;
• the digital product is materially not what its product page described;
• you bought by mistake and have not downloaded or opened it.

Ask within 30 days. Refunds return to the original card within 5–10 business days.

Once a file has been downloaded or a browser experience has been opened, a change of mind is not normally refundable. If you think the product let you down anyway, write to us — we would rather hear it than keep the money quietly.

Nothing physical is on sale yet. When it is, this page will carry its production, shipping and cancellation terms before any such item can be bought.

Card payments are processed by Stripe. We never see or store your card details. Charges appear as Concierge of Charleston.